Return Policy

At Askarin, we want you to feel confident when shopping with us. We understand that sometimes a product may not be exactly what you expected, and we are committed to making the return process as clear and straightforward as possible.

Please review our Return Policy below before requesting a return. By following the requirements and process outlined here, you can help us handle your request more efficiently.

Return Period

Askarin accepts eligible return requests within 15 days of the purchase date.

If you would like to return an item, please contact our customer service team within these 15 days. Return requests submitted after the applicable return period may not be accepted.

We recommend contacting us as soon as possible if you decide to return your order.

Return Conditions

To be eligible for a return, the product must meet all of the following conditions:

  • The product must be unused and in its original condition.
  • The product must not show signs of wear, damage, washing, alteration, or use.
  • The original packaging must be complete and intact.
  • Return the product with all original packaging and accessories included.
  • The item should be in a condition suitable for resale.

For footwear, please make sure the shoes have not been worn outdoors or used for any activity that could leave marks, dirt, scratches, or other signs of wear. We recommend trying on shoes carefully on a clean, dry surface to help maintain their original condition.

Items that do not meet the above requirements may not qualify for a return.

How to Request a Return

  • Step 1: Contact Customer Service

Before sending any product back, please get in touch with our customer service team first.

Phone: +1 603-624-4855

Email: askarinofficial@hotmail.com

Please provide your order information and explain why you're requesting a return. If necessary, our customer service team may ask you for additional information to help process your request.

  • Step 2: Follow Our Instructions

After receiving your request, our customer service team will review the information and provide you with the appropriate return instructions.

Please do not send the product back before contacting customer service and receiving return instructions. This helps ensure that your return can be properly identified and processed.

  • Step 3: Prepare the Product

Before shipping the item, make sure the product is unused and the original packaging is complete.

Please package the item carefully to help prevent damage during transportation.

  • Step 4: Return the Product

Send the product according to the instructions provided by our customer service team.

Please keep your shipping receipt or tracking information until your return has been fully processed.

Refund Method

Once your returned product has been received and inspected and the return has been approved, the refund will be issued to the original payment method used to place the order whenever possible.

For security and payment-processing reasons, we are generally unable to send a refund to a different payment method or account.

Refund Timing

After your returned item has been received and approved, please allow 5–10 business days for us to process the refund.

Once Askarin issues the refund, the time it takes for the funds to appear in your account may vary depending on your payment provider, bank, card issuer, or other financial institution.

In some cases, it may take several additional business days for the refunded amount to appear on your statement or in your account. Processing times are outside of Askarin's direct control.

If you haven't received your refund after the applicable processing period, please contact us, and we will be happy to help you check the status of your refund.

Return Review

Once we receive your returned product, our team will review its condition to confirm that it meets the requirements of this Return Policy.

We will check whether the product remains unused, whether it is in its original condition, and whether the original packaging is complete.

If the returned item meets the applicable requirements, we will continue processing the return and refund.

If the returned product does not meet the return requirements, we may be unable to accept the return or issue the corresponding refund.

Important Information

To help ensure a smooth return and refund experience, please keep the following points in mind:

  • Contact customer service within 15 days of purchase if you wish to request a return.
  • Do not send an item back without first contacting our customer service team.
  • Products must be unused and in their original condition.
  • Original packaging must be complete.
  • Please package returned items carefully to avoid damage during shipping.
  • Keep your shipping or tracking information until the return process is completed.
  • Refunds are generally issued to the original payment method.
  • Please allow 5–10 business days for refund processing after the returned product has been received and approved.
  • Your bank or payment provider may require additional time to post the refund to your account.

Questions About Your Return or Refund?

If you are unsure whether your item qualifies for a return, need help with the return process, or have questions about your refund, please contact us before sending anything back.

Customer Service

Phone: +1 603-624-4855

Email: askarinofficial@hotmail.com

Our customer service team will do their best to provide clear instructions and help you understand the next steps.

Our Commitment

At Askarin, we value the trust our customers place in us. Our goal is to make the return and refund process simple, transparent, and easy to understand.

We are continuously working to improve our products and services, and customer feedback plays an important role in helping us do so. If you have any questions, concerns, or suggestions about your purchase, return, or refund experience, please get in touch with us.

Thank you for choosing Askarin. We appreciate your trust and support, and we look forward to providing you with a better shopping experience.